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Store Policy

Customer Care

At Milddail, we are committed to providing exceptional customer care to ensure your experience with us is delightful and memorable. Our Customer Care Policy outlines our commitment to service excellence and the steps we take to address your needs.

1. Communication:

  • We value open and transparent communication. Our team is readily available to assist you with any inquiries, concerns, or special requests.

  • Reach out to us via our online Contact Us form, email, telephone or on our Social Media channels, and we will respond promptly.

2. Product Information:

  • We provide accurate and detailed information about our floral products, including descriptions, sizes, and care instructions, to help you make informed decisions.

3. Order Assistance:

  • We are knowledgeable and enthusiastic here to guide you through the ordering process, offering personalized recommendations and assistance to ensure you find the perfect floral arrangement.

4. Timely Responses:

  • We strive to respond to all customer enquiries and concerns within 24 hours. Your satisfaction is our priority, and we are committed to addressing your needs in a timely manner.

5. Quality Assurance:

  • We take pride in the quality of our floral arrangements. If you encounter any issues with the freshness or quality of your purchase, please contact us within 24 hours of receiving your order with clear photos, and we will rectify the situation promptly. (For more information about our returns policy, please click here.)

6. Customization and Special Requests:

  • We understand that every customer is unique. If you have specific requests or customization needs, please let us know either before ordering or during the checkout process, and we will do our very best to accommodate your preferences.

7. Privacy and Security:

  • We prioritize the privacy and security of your information. Rest assured that your personal and payment details are handled with the utmost care and confidentiality. (For more information on our privacy policy, please see below.)

8. Feedback and Improvement:

  • Your feedback is highly valuable to us. We welcome your suggestions, comments, and testimonials to help us continually improve our services and products.

9. Community Engagement:

  • We actively engage with our community through social media and local events. Follow us on Instagram, Facebook, and Pinterest to stay updated on promotions, events, and new floral collections.

Privacy & Safety

We are committed to safeguarding your privacy and ensuring a secure and enjoyable experience when interacting with our services. This Privacy and Safety Policy outlines our practices to protect your personal information and ensure a safe environment for all our customers.

1. Collection of Information:

  • We collect only the necessary information required to process your orders, such as your name, contact details, and your recipient’s name and delivery address. This information is used solely for fulfilling your floral requests.

2. Secure Transactions:

  • We prioritize the security of your payment information. Our website uses industry-standard encryption to protect your credit card details during online transactions.

3. Confidentiality:

  • Your personal information is treated with the utmost confidentiality. We do not sell, rent, or share your information with third parties without your explicit consent.

4. Communication Preferences:

  • We may contact you for order confirmations, updates, or promotional offers. You have the option to opt-out of non-essential communications at any time.

5. Cookies and Tracking:

  • Our website may use cookies to enhance your browsing experience. These cookies do not contain personal information and are used for statistical purposes to improve our services.

6. Compliance with Laws:

  • We adhere to all relevant data protection laws and regulations to ensure the lawful and ethical handling of your personal information.

7. Security Measures:

  • We implement industry-standard security measures to protect against unauthorized access, disclosure, alteration, and destruction of your personal information.

8. Third-Party Links:

  • Our website may contain links to third-party websites. While we strive to link only to reputable and secure sites, we are not responsible for the privacy practices or content on these external sites.

9. Children's Privacy:

  • Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

10. Updates to Privacy Policy:

  • We may update our Privacy and Safety Policy periodically to reflect changes in our practices. Any modifications will be posted on our website.

Your trust is paramount to us at Milddail. If you have any concerns or questions regarding our privacy and safety practices, please contact our email Heledd@Milddail.co.uk or 07977577547.

We are committed to providing you with beautiful blooms and a secure, enjoyable shopping experience.

 

Diolch, Heledd @Milddail.xx

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Payment Methods

Payment Methods

Credit / Debit Cards
PAYPAL

Offline Payments

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